Privacy Policy for WriteConv

Last Updated: March 19, 2024
 
 Privacy Policy for WriteConv
 
 1. Introduction
 
 Welcome to WriteConv ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your information when you use our SaaS solution for Ads optimization, accessible at https://writeconv.com.
 
 2. Information We Collect
 
 a) Ads Data:
 - Campaign performance metrics
 - Budget and spend data
 - Ad creative performance
 - Audience engagement data
 - Demographic and behavioral data
 - Time-based performance data
 - Market signals and competitive data (where available)
 
 b) Account Information:
 - Name
 - Email address
 - Payment information
 - Account preferences
 - Report delivery settings
 
 3. How We Collect Information
 
 We collect information through:
 - Automated data extraction using the native Facebook API
 - Direct user input during account creation and management
 - Secure payment processing systems
 - Our AI models' analysis and processing
 
 4. Use of Information
 
 We use your information to:
 - Extract and analyze Ads data using our Reinforcement Learning framework and deep reasoning models (i.e. OpenAI o1)
 - Generate daily, weekly, monthly, and yearly reports
 - Process payments based on your monthly ad spend
 - Deliver automated reports via email
 - Improve our AI models and optimization algorithms
 - Ensure system reliability and performance
 
 5. Data Storage and Security
 
 We implement robust security measures including:
 - Encryption of data in transit and at rest
 - Secure cloud-based infrastructure
 - Regular security audits
 - Compliance with data privacy regulations (GDPR)
 - Containerized deployment using Docker/Kubernetes
 
 6. Data Sharing
 
 We do not share your personal information or Ads data with third parties except:
 - When required by law
 - With service providers who assist in our operations (under strict confidentiality agreements)
 - When explicitly authorized by you
 
 7. Data Retention
 
 We retain your data:
 - For as long as your account is active
 - As required for our AI models' training and optimization
 - As necessary to comply with legal obligations
 - Until you request deletion of your data
 
 8. Your Rights
 
 You have the right to:
 - Access your personal information
 - Correct inaccurate data
 - Request data deletion
 - Export your data
 - Opt-out of certain data processing activities
 - Withdraw consent for data processing
 
 9. Cookies and Tracking
 
 We use cookies and similar technologies to:
 - Maintain user sessions
 - Analyze system performance
 - Improve user experience
 - Track report delivery status
 
 10. Children's Privacy
 
 We do not knowingly collect or process data from individuals under 13 years of age.
 
 11. Changes to Privacy Policy
 
 We may update this policy periodically. We will notify you of any material changes via:
 - Email notification
 - Notice on our website
 - Your next login to the service
 
 12. Contact Information
 
 For privacy-related inquiries:
 Email: support@mg.writeconv.com
 Website: https://writeconv.com/privacy
 
 13. International Data Transfers
 
 If you're accessing our service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located.
 
 14. Data Protection Measures
 
 We employ:
 - Industry-standard encryption
 - Regular security assessments
 - Robust error handling and logging
 - Redundant email systems for report delivery
 - Continuous monitoring and alerting systems
 
 15. AI Processing Disclosure
 
 Your data is processed by our AI systems including:
 - Reinforcement Learning framework
 - Deep reasoning models (i.e. OpenAI o1)
 - Automated optimization algorithms
 
 This processing is essential for:
 - Generating performance insights
 - Optimizing ad campaigns
 - Producing actionable recommendations
 - Creating automated reports
 
 Important Disclaimers:
 - AI-generated recommendations are not guaranteed to improve performance
 - All recommendations should be reviewed and validated by human judgment
 - We are not responsible for any financial losses resulting from AI-generated recommendations
 - The accuracy and reliability of our AI models may vary based on data quality and market conditions
 - We are not responsible for any loss, damage, or expense of any kind arising from the use of our Service
 - You use our Service at your own risk
 - We make no guarantees about the accuracy, reliability, or effectiveness of our AI recommendations
 - We are not liable for any losses, damages, or expenses of any kind
 
 16. Plan-Based Retention and Account Limits
 
 - Report retention: We automatically retain and delete report history based on your active plan. Free retains 7 days; paid plans retain up to 365 days unless otherwise specified on the Pricing page. If you downgrade, older reports beyond your plan’s retention window may be deleted.
 - Connected accounts: We track the number of connected Meta ad accounts. If the number exceeds your plan’s limit, our pricing service may automatically adjust your tier to the minimum tier that supports your current usage. See the Pricing page for current limits per plan.
 
 By using WriteConv, you acknowledge and consent to this plan-based retention and automatic adjustment logic, which is necessary to provide the service and enforce plan terms.